GU
Gert U

1 reviews | Active since Sept 2013

20 Jun 2019, 15:52

Fooled into contract by being untruthful

I am wording this review as nicely as I can because my previous review was removed.

Myself and my wife was invited and attended a presentation of VHI on 10 Dec 2018. Our personal consultant on the night was John Bellardi. He sold us a membership that was irresistible so we decided to join and sc****d together and swiped R9199 on a few different cards. He said that the usual price for membership is around R46000 but if we can get it at a discount of around R26000 if we pay it within the first six months, which is basically what made us sign up. We asked and he said that's all we will pay for the full membership. After signing up my wife requested a settlement amount for the discount if paid within 6 months and we received a proforma invoice for R27500. We were happy with this as it was in the range promised by John, so for the next few months we saved every extra money we could and paid off the R27500 within the 6 months timeframe. We made our final payment at the end of May and requested confirmation that the account has been settled. That is when they dropped the bomb on us.

They said that we still owe over R20 000 on the membership and that we will still need to pay around R500 per month for the next 120 months(10 years) increasing 8% each year.

We explained via numerous emails & telephone calls that this is not what we were promised by John but to no avail. He was untruthful with the promises he made and all we want is this issue resolved. Even if our contract is cancelled. We feel we were fooled into signing that contract. After some research we found that there are numerous people in the same boat as us.

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Replies (9)
Vacation Hub International
Vacation Hub International's reply20 Jun 2019, 16:07
Official
Dear Member 
We regret your complaint and will do a full and thorough investigation.  We will contact you shortly to make sure that you receive feedback on all your concerns. 
Kind Regards Member Liaison Team 
GU
Gert U's update20 Jun 2019, 21:32
Reviewer Update
Thanks, I have received a call and will update this post once the issue has been dealt with
GU
Gert U's update06 Aug 2019, 16:06
Reviewer Update
Just an update. I have had a new offer but I haven't accepted it. I am still in talks with them every other week when they phone me. There may be light at the end of the tunnel. Will keep updating as we go.

GU
Gert U's update19 Sept 2019, 09:05
Reviewer Update
Update: I am finding it hard to get hold of the lady that I am in talks with. I have tried to phone her but I'm not getting through and also emailed her numerous times to give me a call. Still in talks with them.
Vacation Hub International
Vacation Hub International's reply19 Sept 2019, 12:29
Official
Dear Gert, our records reflect that you send an email this morning, that you received a phone call and return email already.  

Kind Regards
The Member Service Team
GU
Gert U's update19 Sept 2019, 12:40
Reviewer Update
I did, thanks. It does look like there might be a positive outcome on my query. I will post an update regarding the outcome as well. I am just waiting for some info.
GU
Gert U's update29 Nov 2019, 11:42
Reviewer Update
Update: Since I last spoke to VHI on the 10th of October they promised to send me a revised quote and I haven't heard from them since. I followed up numerous times but still nothing. I sent emails on 29 Oct and 12 Nov but still haven't heard from them.
Vacation Hub International
Vacation Hub International's reply29 Nov 2019, 13:40
Official
Dear Gert

As per telephonic discussion, we will resend your options.  We await your feedback.

Kind Regards
The Member Liaison Team
GU
Gert U's update29 Nov 2019, 14:02
Reviewer Update
Thanks, I will review it and com back to you.