1 reviews | Active since Dec 2017
Disgusting
Being a member of vhi I have booked my dec holiday through them. Only to drive 8 hours from jhb to st Lucia to check in and get told there is no electricity, no stove, no fridge, no braai, green pool. Try contacting vhi with only number they provide on their website and it’s a machine which drops the call. My husband and I have sent numerous emails and yet still waiting for a reply.
Vacation Hub International claims to be the best wholesaler yet did not inform us of this issue at the lodge. Their bad service is unacceptable and appalling. As a paying member this is the service I get????? VHI has gotten my money so why would they bother to follow up on their clients. I need a director or ceo to contact me regarding this pathetic service
Dear Member
We regret your complaint and will do a full and thorough investigation. We will contact you shortly to make sure that you receive feedback on all your concerns.
Kind Regards
Member Liaison Team
Dear Member
We regret your complaint and will do a full and thorough investigation. We will contact you shortly to make sure that you receive feedback on all your concerns.
Kind Regards
Member Liaison Team
Dear Member
All our members receive a travel voucher as confirmation for their travel booked. Our after hours numbers is clearly displayed and made available to you when your travel is confirmed. If you had phoned our after hours number, you would have received the assistance you felt you needed.
We regret that this venue did not advise us or you of the problems that they are having and they have agreed to refund you in full. You received a response to your first email and several calls from our staff since then
Kind Regards
The Member Service Team
Dear Member
All our members receive a travel voucher as confirmation for their travel booked. Our after hours numbers is clearly displayed and made available to you when your travel is confirmed. If you had phoned our after hours number, you would have received the assistance you felt you needed.
We regret that this venue did not advise us or you of the problems that they are having and they have agreed to refund you in full. You received a response to your first email and several calls from our staff since then
Kind Regards
The Member Service Team