Complaint

I have signed a contract with VHI on 06.04.2017, realized I would not make payment as my Dad just passed away and needed to assist my mother in her payments until his estate will be resolved. I have send them a mail 10.06.2017 to cancel contract and followed up with another mail 11.04.2017, no replay, I then send them a package through Speed Service Couriers 12.04.2017 to send documents for same day courier, door delivery. Speed service made a mistake and send my documents from Benoni to the Springs branch, instead of sending to VHI and this resulted in my package not delivered on time. I have numerous mails send to VHI on my cancellation, Speed Service send an apologize letter, and VHI does not want to cancel, they also requested authentication proof on the mails send and I have send them our mimecast proof. Still does not want to cancel, I can't afford to pay the R805 per month as my budget is not allowing this and the money could be used for other payments. I have send them my bank statements and budget to proof that this is not payable and still declined. I then went to Speed Service Couriers as the contract I have go into with them was not med and their mistake is now causing me a Payment, which I cant effort.