Bad attitude

I am very dissatisfied with the service I received from VHI firstly they have a bad attitude and not at all friendly to my query and do not update my account after paying from my debit order and continue to take my money and not correcting the proper amount and very slow in responding to my complaint. I think I made a big mistake joining them as a member and they are out to take your money this in my opinion is not a credible organization. They must put their staff through proper training when dealing with clients. A.Hassen