1 reviews | Active since Apr 2017
Vacation Hub International
<p>We sat through a presentation on the 12th April 2017, embarrassing- we were duped and signed up. Went through the contracts with them(FRONT ONLY), questions were asked about if we were not happy, and cooling off period, but topics were quickly gleamed over-questions NOT answered- with a s*** of changing topic by adding another free voucher. The front T&C's is what is shown to you. The back T&C's (NOT SHOWN) only came to light after reading the contract at home that night. Very UNHAAPY, Tried to cancel the very next day, 13th April 2017, called & sent SMS's to the 5 x cell numbers. that had called us When I called WEB tel no. was told to wait for member no. to be processed (JOKE- "COOLING PERIOD - 5 Business days) Tried sending emails to ********** and ********** - sent cancellation letter to CAPE TOWN address (FROM PRETORIA) supp**** at the back of contract via DHL. STILL NO RESPONSE. Read INTERNET- SHOCKED TO SEE ALMOST SAME COMPLAINTS. WITHIN COOLING OFF PERIOD- 5th DAY today, 21st April2017. NO services provided THUS FAR. I Paid and want full refund & contract cancelled -I have not asked for and or received any services- CONTRACT STATES - CANCELLATION FEES UP TO 50%. REALLY!! </p>
Dear Member
We regret your complaint and will do a full and thorough investigation. We will contact you shortly to make sure that you receive feedback on all your concerns.
Kind Regards
Member Liaison Team
Dear Member
We regret your complaint and will do a full and thorough investigation. We will contact you shortly to make sure that you receive feedback on all your concerns.
Kind Regards
Member Liaison Team
I waited for a response from this company, before I posted a reply.
VHI called me on the 21st April, after my Hellopeter post , and I specifically advised that I wanted a refund and was told that would not be a problem. Instead, on the 21st April,VHI sent me another offer, of which I declined same day.
I sent an email to enquire today to see if I would be receiving my refund today. What a surprise, I shortly got an email from VHI, which states
Thank you for your email. We take note that you are declining the offer that VHI has made. We will proceed with your request and we will obtain authorisation to proceed in sending the required refund form.Once we obtain the authorisation to proceed we will then send the necessary correspondence to you via email.Trust you find the email well.
My response
Firstly - this person has to get authorisation to send me a refund form, Why send me a refund form to fill in, my email clearly states to cancel all contracts and refund. Why the further delays which could take weeks to sort out. Please sort this out as soon as posssible
I waited for a response from this company, before I posted a reply.
VHI called me on the 21st April, after my Hellopeter post , and I specifically advised that I wanted a refund and was told that would not be a problem. Instead, on the 21st April,VHI sent me another offer, of which I declined same day.
I sent an email to enquire today to see if I would be receiving my refund today. What a surprise, I shortly got an email from VHI, which states
Thank you for your email. We take note that you are declining the offer that VHI has made. We will proceed with your request and we will obtain authorisation to proceed in sending the required refund form.Once we obtain the authorisation to proceed we will then send the necessary correspondence to you via email.Trust you find the email well.
My response
Firstly - this person has to get authorisation to send me a refund form, Why send me a refund form to fill in, my email clearly states to cancel all contracts and refund. Why the further delays which could take weeks to sort out. Please sort this out as soon as posssible