missing documents for student

my brother is studying Civil engineer at vaal university of technology, he is buys with he training for P2.<br> the the admin lady by the name of Patience missed placed his report which was submitted in June, when I call to inquire about the results she i do not get any correct feedback from her, she has been telling me and my brother different stories and she doesn't want me to speak to her superior about this.<br> <br> she is unprofessional and disorganized. now my brother might not graduate because for her.