Extremely bad and unacceptable service to their main customer(students).

I did all my undergrads qualification with VUT and the service has deteriorated so bad in the administration of this institution since the last time I was there (2007). Just to mention a few, I initially requested quotation for studying b-tech operations management(2016 Sept) and Mahadi Mo***eng gave me a complete wrong quotation which cost me R14000 from my salary and her and the *********** supervisor failed to admit the error and write me a letter that states that they are at fault never the less I went ahead to complete the rest of the modules at the institution. As if that was not enough a year and a half later the exam office fails to make exam results available on time as I have been waiting for December 2018 exam results for over 6weeks now and I am being sent from pillar to post. Mind you this could cost me a good R8000 should I not get these results by end of next week. Their call center number rings unattended the whole time. It leaves me with a bitter taste that their service delivery is this bad.

I wish the leadership of this organization can do something to sort out the attitude and performance in the admin of this institution as they are the face of the organization. The level of their commitment is really worrying and unfortunately because they are serving a population of previously disadvantaged students they get away with this. can someone please sort this out???