ToyotaSa

#ToyotaSA, #Toyota, #ConsumerCouncil, #ToyotaFortuner, #Fortunerowners

I am so disappointment with Toyota. I have been a very proud Toyota supporter my whole life, and nothing will change that, Lets first start with saying how important they made us feel every time we took our car for a service, but our last visit was one to remember. Bongani was the person assisting us and told me that my car is now out of motor plan, it feels like I am not welcome at Vaal Toyota anymore, I was told that we can extend our motor plan, and we will be contacted, and still have not been contacted. So clearly not welcome. Our first call for the day was regards to a head light protection we said no, because we can not afford it at the moment, maybe this is the reason that we are being treated like this. I don't know?

I just want to say the car wash can really wash cars well. There was an incident whereby I did not realize at the moment I got into my car the seat was situated in a up-straight position, I do not know why? When I got home and placed the seat up correctly I saw that my head rest behind the driver seat is missing. We called the service department immediately the next morning. We were promised that they will look into it. This was told to us on the 11/09/2019. We where promised every day that they will come back to us. Nothing, We drove through to Vaal Toyota as no result and was told the following: We are waiting on our IT department who is currently investigating: Today is the 19/09/2019 and they are still investigating. This is the reason why I say that they wash cars decently. How long can they investigate a car being washed 7 working days. This is very interesting. I do not understand what is going on why is no one communicating with us? Why do we need to keep phoning in whereby we took our car to be service begging to get our head rest back? I do not see that Toyota cares at all. I expect something like to this happen at a back yard mechanic that is why we service our car at Vaal Toyota. Why must the customer just wait while they take over a week to investigate their staff.