Bad service

I am highly disappointed with the service department at Vaal Toyota Vereeniging. On 23 September, I brought my vehicle in at 10:00 AM to have the brake pads changed. My car was assigned to a service advisor named Dianna, and the experience was completely unprofessional from start to finish.

Dianna failed to communicate with me at all. She did not even give me a price estimate or ask for my approval; they simply went ahead and did the work without speaking to me first. I sat and waited for five hours until 3:00 PM (15:00) with zero updates.

Eventually, another lady approached me to demand payment. It was only at that point—after I had to ask what was going on—that they finally checked and realized my work was actually covered by my vehicle cover.

Leaving a customer stranded for five hours without updates, executing unauthorized work without discussing pricing, and failing to check cover details beforehand is unacceptable. Dianna clearly lacks the energy and communication skills required for this job—she seems tired and ready for pension. The management needs to address this complete lack of customer service.