Very poor customer service

I have sent an application for an apartment at braamgate which is handled by Urban Task Force and R200 for a credit check. It has been two weeks now with no progress, i keep calling to find out why there is no progress. No seems to have an answer but to say they cant get hold of my employer and they will call me back for an alternative contact number which they do not. I call and give them an email to use which they still didnt. When i ask who i'm suppose to speak with about thos issue they do not know. I sent my application on the 1st of September it is now the 13th and nothing has happened.