Ignoring WiFi Complaints for Over a Month

My name is Tebogo Moreo (contact: 069 254 842, email: *** ).

I am a tenant at one of Homii’s buildings, and for the past 1 month and 2 weeks I have been without WiFi — a service that was included as part of my lease agreement.

Despite multiple attempts to reach Homii through calls, emails, and even previous complaints on HelloPeter, my issue remains unresolved. I have not received any clear communication, feedback, or solution from their team.

WiFi was a key amenity promised when I signed my lease, and being left without it for this long is both unprofessional and unacceptable. Tenants should not have to beg for basic services that are contractually included.

I am requesting the following:

Immediate restoration of my WiFi service.

Compensation or rental rebate for the period I have been without WiFi.

Clear communication from Homii management about the steps being taken to prevent this issue in the future.

If this matter is not urgently resolved, I will have no choice but to escalate it to the Gauteng Rental Housing Tribunal for formal intervention.

I hope Homii takes responsibility and resolves this matter without further delay.

Sincerely, Tebogo Moreo