Deposit Refund

I was staying at one of they flats York House unit 1002 I moved out end August till today i am waiting for my deposit the contract i signed with them stated that my deposit will be paid out after 14 days of moving out but that is not the case with me each time i call their offices regarding my deposit money i am told that my cheque for my deposit is ready but they are waiting for the CEO to sign it,its more than a month now I'm waiting for the CEO to sign off the cheque he or she has been on holiday since September in Cape Town, how can s a big organisation like this one only have one person to sign off the cheque in all honesty i would not advice my worst enemy to rent out any of they apartments because they service its atrocious . When the money was paid to them it was quick but now when they have to pay me back its stories from they rude staff members that will say they are transferring you to someone senior who you will assist you when you call but put the phone down in your ear