NO REFUND RECEIVED!

The service that this company - Upwork - offers is rather to be called underground-work or sh#t-work as there is no service. 15 days ago I fought myself almost an entire day through several pages of the website from upwork - you only get an AI-Chat-Bot, and phone calls end up on an answering machine. There is no way one can get hold of speaking with a human. 2x 22,28 Euros were deducted from my credit card. The following day I somehow found a ticket (no. #***4) generated and it stipulated "solved" although I am still waiting for a refund of at least one amount of 22,28 Euros. Besides that, my account plan was never upgraded. Several times again I tried to send my message through again: June 13, 2024 10:53 Good day to the team of Upwork

I hope this message finds you well.

I am writing to your attention a discrepancy in my recent transactions with Upwork. On 11.06.2024, my credit card was double debited for a membership fee of 22,28 Euros each time. The slow performance of the Upwork website on that day may have led to this error.

The transactions in question are as follows:

1) -22,28 Euros - Upwork *** MembeIRL 2) -22,28 Euros - Upwork *** MembeIRL

Furthermore, despite the payments, my membership status remains at the "BASIC" level.

I kindly request a refund for one of the double-debited amounts and an immediate update on my membership status. Your prompt attention to this matter is highly appreciated.

Thank you for your assistance, and I look forward to hearing from you at your earliest convenience.

I am wishing you an awesome day ahead.

Warm regards,

UP UNTIL TODAY, NO REFUND RECEIVED! What standards/quality is this?