No response to queries

We enrolled at the University of Pretoria for the National Diploma: PFMA in 2013 and graduated in December 2014. During the course of the Study Programme, we have been informed that we will receive two certificates (one from the University and one from LG SETA). However, at the graduation ceremony, we only received the certificate from LG SETA.<br> After numerous consultation and communication with the coordinators of the Programme, we still have no outcome on the matter.<br> <br> Currently we are experiencing difficulty registering for other qualification programmes as these institutions as they question the qualification through the institution LG SETA. They also want proof that we indeed completed the qualification through University of Pretoria but we do not get responses from the University in this regard.<br> I feel misled by the University of Pretoria and sad that they do not see the urgency to resolve the matter.