UJ ADMINISTRATIVE STAFF GET PAID TO DO NOTHING

Nobody at student accounts or external sponsors even bother to respond to correspondence. We have been sending queries about interest charged on the account ad nauseam and Julie simply does not respond. Palesa from Sponsor office contacted my daughter to arrange to see a sponsor which was never done and subsequent to that all correspondence remain unanswered and no calls answered . Is this how an educational institution delivers service and basically saying it is ok to not deliver service or answer correspondence? I am utterly disapointed UJ especially since my daughter is a good student with fantastic marks.