Stupid AF

My sister app**** for bcom economics last year June 2017 at UJ and she got a respond November stating that she has been placed on the waiting list. We have been contacting them and no one is willing to assist us and the due date for registration is this Friday the 26th of January 2018. A family friend who also app**** at UJ went to the kingsway campus with her parents and the security would not let them in. Can we FREAKEN get some help!!! Uj is failing with this online application and registration of theirs, it should learn from these other tertiary institutions how it's done