Processing of REFUNDS

Incompetence and lazyness have led to poor service delivery by the finance office at University of Johannesburg. I app**** for refund on the 8th of September 2017. My son who is a student went to the finance office dozen times was initially told to wait for 21 days, which lapsed without receiving neither an email nor the refund. When he went back to finance office, they refused to acknowwledge the receipt nor to tell him what the cause of the delay was, instead he was told to wait until moth end of October. October is gone and there is neither acknowledgement of receipt nor refund.

As a father I took over the fight for my money. I sent a email to Reginald Mbele and Mary Robson on the 30th of October demanding my money by yesterday. Mary Robinson responded by copying me a message she sent to Reginald. The message acknowledged that I am supposed to get a refund of R31000 + and Reginald must process if all document are available. Reginald has not responded 48 hours after sending him an email and 24 hours after the email from Mary Robson. Is this the level of quality service at UJ? Why waste your time marketing the University, if you cannot deliver on a small issue like refund? It is the small things that count.