Incompetence of UJ

My name is Duduzile Ndoro my daughter got place by a place at the University of Johannesburg after she passed her matric 2024 we were all excited and l paid the registration an emailed followed saying her space has been given to someone else since they do first come first save now my problem is my refund am a single mother of four l had loaned money from a friend to pay to pay now UJ is sending me from pillar post about my refund my friend sent got annoyed and sent me on social media embarrassing me am devastated up to now they are not clear about when they will pay me it's been 2 months my dignity and self esteem has been greatly destroyed am all over social media as a crock