Complaint: Student Finance Application for Refund - Residence Deposit (Taking more than 3 months to be paid out)

<p>I submitted an online application last year for my brother to study at UJ, and he was provisionally accepted one course. I then paid a deposit of R 1220 to secure residence for my him. However the application was then declined in January due to space constraints. I submited a refund request on the student portal in February, when i followed up in March i was told they disregard the student portal refund submission because the student did not get to register with the institution therefore the refund application must be submitted ********** I sent all the relevant documents to this email address and was told the payment wil be done within 7 days. I have been phoning Student Finance for almost 2 weeks following up on the payment, but they either do not pick up their phones or tell me that only MC Donald can assist me with this query. Parents go through a lot of hustle to pay education fees for their children and having to deal with instituions like this whom don't prioritize queries relating to money is pure disrespect. The funds you are seating with could be used towards settling other expenses at the institution he was accepted to study. I was also supp**** with Carmen Francis's details, the Student Finance Manager. Carmen does not answer the line as well. Can someone please look into this and give me feedback. </p>