BAD , BAD , BAD ATTITUDE

I called the University of Johannesburg this morning because I was busy with my online application and I couldn't submit my documents so I called Uj to get help. The phone was answered by a male who firstly didn't even introduce himself correctly on the phone, he didn't even ask me how I was doing today,nothing!!! I told him my name and I explained my predicament, I expressed myself in both English and IsiZulu because I could hear he is an African man, Instead of him telling me politely that he doesn't want to communicate with me in IsiZulu he says to me \Ey lady stick to English because your Zulu is out of my derestriction"In utter shock in the manner he spoke to me I decide to communicate in English then I ask him for his name because he didn't give me his name when we first spoke "