Funza Lushaka Bursary refund not being refunded.

Funza Lushaka Bursary refund not being refunded. Litha Gweva, student number *** Fort Hare student East London Campus contact number *** I would like to make a formal complaint about Funza refund not being paid out. Litha Gweva, student number *** sent her first requested SOP on the 08th August 2020. She sent it again on the 16th and 17th February 2021, on the 24 February 2021 she was credited. A week past without receiving the refund, she then email Nontle to enquire about the delay. A SOP was again requested although she was credited, it was sent on the 04th March 2021 and again on the 09 March 2021 but funds are not yet available. My biggest concern is that the registration period will past without receiving the funds which will results in Litha not being able to register. Please assist with resolution to the matter.