Zero Service and Resolutive Skills

I visited a network dentist who referred me to a specialist as the procedure that needs to be performed can not be performed by him. I saw the specialist for the necessary consultation which i paid for only to find that the whole procedure and specialists is not covered by the scheme according to the dental department. I reached out to the dental department with the necessary motivations etc from the specialist and the previous rejection emails are just being copied and pasted as a response by your consultants so I do not feel that my requests are reviewed on merit as I have requested what the alternatives are within scheme tarriffs and providers in order to not waste my time and money and no answers are given on my questions to resolve my medical issue. In turn your consultants just copy and paste previous correspondence to put emphasis on the fact that there is no cover / rejection. I have never even received a call from a consultant

I do not feel the medical aid is focussed on the consumer's health but rather focussed on profits and rejections.

Please have a member of management to contact me