Based on recent customer reviews, Universal Healthcare Administrators is facing significant dissatisfaction from members, with a recurring theme of frustration around pre-authorisation delays, rejected claims, and slow refund processing. Customers consistently mention being passed from pillar to post when seeking assistance, with little to no feedback on escalated queries. Members express concern over unexpected co-payments, poor communication regarding claim outcomes, and unhelpful call centre interactions. A common sentiment is that promised resolutions rarely materialise, leaving members feeling unsupported during medical emergencies and routine administrative matters alike.
Replied to 100% of negative reviews
Reply time on negative reviews: 38h 37m
Reply Time
38h 37m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 38h 37m
Dec '25 - Nov '26
Frequently Asked Questions About Universal Healthcare Administrators
How is Universal Healthcare Administrators rated on Hellopeter?
Hellopeter has tracked Universal Healthcare Administrators across 142 reviews. Universal Healthcare Administrators hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Universal Healthcare Administrators? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2019
Refund
I submitted a claim on the 29th July still no response, I called this morning and I was placed on hold for a good 9 minutes listening to the boring music and when the guy came back he said the claim is on it’s final stage of payment and I know he was lying because I have not submitted any bank details.
1 reviews | Active since Aug 2019
Refund
I submitted a claim on the 29th July still no response, I called this morning and I was placed on hold for a good 9 minutes listening to the boring music and when the guy came back he said the claim is on it’s final stage of payment and I know he was lying because I have not submitted any bank details.
1 reviews | Active since Jul 2012
Extremely disappointed with terrible service with universal health
Terrible service from universal medical scheme. Waited from 10am until 1h30pm to get a simple approval for my 11 year old daughter who needed to get surgery. Called 3 times and emailed them. I was told to calm down but how can you treat a child like this who's in so much pain. You take my money every month and now when we need to use our medical aid this is how we are treated. They had the nerve to ask the Dr why can't we just leave it and not do surgery and still have the audacity to ask how much its going to cost. I will definitely be getting a new medical aid. I cannot put up with such poor service or urgency.
1 reviews | Active since Jul 2012
Extremely disappointed with terrible service with universal health
Terrible service from universal medical scheme. Waited from 10am until 1h30pm to get a simple approval for my 11 year old daughter who needed to get surgery. Called 3 times and emailed them. I was told to calm down but how can you treat a child like this who's in so much pain. You take my money every month and now when we need to use our medical aid this is how we are treated. They had the nerve to ask the Dr why can't we just leave it and not do surgery and still have the audacity to ask how much its going to cost. I will definitely be getting a new medical aid. I cannot put up with such poor service or urgency.
1 reviews | Active since Dec 2021
Zero empathy and Endless co-payments.
This is the worst medical aid I have even encountered particularly when it comes to pre-authorisation. Every time one needs to be admitted you have to move from pillar to post. It's claiming from them is trying to trick them. Zero empathy and endless co-payments even with the most comprehensive cover.
1 reviews | Active since Dec 2021
Zero empathy and Endless co-payments.
This is the worst medical aid I have even encountered particularly when it comes to pre-authorisation. Every time one needs to be admitted you have to move from pillar to post. It's claiming from them is trying to trick them. Zero empathy and endless co-payments even with the most comprehensive cover.
1 reviews | Active since Feb 2026
Pathetic service from Universal Healthcare/Massmart medical scheme
Following my complaint on Hello Peter last week, I was told by Universal that the query will be investigated and Il receive a feedback call on Monday 9th January. As expected, no call received from them. If an escalated query doesn't receive the attention it requires, then there is no hope for the competency of this administrator and medical scheme
1 reviews | Active since Feb 2026
Pathetic service from Universal Healthcare/Massmart medical scheme
Following my complaint on Hello Peter last week, I was told by Universal that the query will be investigated and Il receive a feedback call on Monday 9th January. As expected, no call received from them. If an escalated query doesn't receive the attention it requires, then there is no hope for the competency of this administrator and medical scheme
1 reviews | Active since Feb 2026
Pathetic service by Universal/Massmart medical scheme
Awaiting a refund from Universal/Massmart medical aid since December 2025. Despite countless emails and calls, no resolution to date. The complaints department was copied into my email, but no escalation. This is for my mom who has been a member of the medical scheme since 1997! Pathetic service
1 reviews | Active since Feb 2026
Pathetic service by Universal/Massmart medical scheme
Awaiting a refund from Universal/Massmart medical aid since December 2025. Despite countless emails and calls, no resolution to date. The complaints department was copied into my email, but no escalation. This is for my mom who has been a member of the medical scheme since 1997! Pathetic service
1 reviews | Active since Mar 2018
Complaint Regarding Online U-Consultation and Refund Request
I am writing to formally raise a complaint regarding an online consultation booked and paid for via the Universal (UConsult) platform. I scheduled and paid for a virtual consultation through the app. At the scheduled appointment time, the doctor did not join the consultation. I remained in the virtual waiting room for over 10 minutes. Thereafter, I contacted the doctor directly to enquire about the missed appointment. The doctor informed me that he has asked to remove himself from the platform, stating that he does not receive his payment when consulting via the app and therefore no longer uses it. As a result, the consultation never took place. When I requested a refund, the doctor advised that he is unable to process refunds and that this must be handled by the platform. I then contacted the platform directly, however, I have not received any clear response, solution, or guidance regarding how my refund will be processed. I am extremely dissatisfied with this experience. I paid for a medical consultation that did not occur, and I am now being referred back and forth between the doctor and the platform without accountability or resolution. I kindly request urgent assistance in processing my refund and clarity on the refund procedure for consultations where the service provider fails to attend the appointment. I trust this matter will be addressed promptly. Please contact me urgently ***
1 reviews | Active since Mar 2018
Complaint Regarding Online U-Consultation and Refund Request
I am writing to formally raise a complaint regarding an online consultation booked and paid for via the Universal (UConsult) platform. I scheduled and paid for a virtual consultation through the app. At the scheduled appointment time, the doctor did not join the consultation. I remained in the virtual waiting room for over 10 minutes. Thereafter, I contacted the doctor directly to enquire about the missed appointment. The doctor informed me that he has asked to remove himself from the platform, stating that he does not receive his payment when consulting via the app and therefore no longer uses it. As a result, the consultation never took place. When I requested a refund, the doctor advised that he is unable to process refunds and that this must be handled by the platform. I then contacted the platform directly, however, I have not received any clear response, solution, or guidance regarding how my refund will be processed. I am extremely dissatisfied with this experience. I paid for a medical consultation that did not occur, and I am now being referred back and forth between the doctor and the platform without accountability or resolution. I kindly request urgent assistance in processing my refund and clarity on the refund procedure for consultations where the service provider fails to attend the appointment. I trust this matter will be addressed promptly. Please contact me urgently ***