MR
Marwaan R

1 reviews | Active since Jul 2019

26 Jul 2019, 15:41

Worst Medical Aid Scheme - ***** alert

I have never in all my years experienced such a poor level of service. Not only were the staff inadequate and ill equipped to handle my claims, but i ended up waiting and fighting for money that was due to me. Whats even more concerning, is the lack of accountability, and the complete and utter disregard for client grievances.

No one response to emails, no one calls and whatever and when they do, its always excuses. I'm actually just at a point of telling this company to go F*** themselves, keep the money and just terminate my policy with immediate effect.

I would really not recommend this company to anyone. Please, if you're reading this, you need to be WARNED!! This is all a *****.

Lloyd Ramsamy (Client Services Manager) & Xolisa Mahlakahlaka (Client Service Consultant) - WATCH OUT FOR THESE GUYS, MY EXPERIENCE WAS APPALLING

0
Replies (1)
Universal Healthcare Administrators
Universal Healthcare Administrators's reply29 Jul 2019, 10:51
Official
 
Good day Marwaan

Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please provide us with your contact details via *** to give us the opportunity to look into this matter and we will revert with an update for you within one business day. 

Kind regards 

The Universal customer experience team