WORST MEDICAL AID EXPERIENCE

I HAVE HAD SUCH BAD EXPERIENCE WITH UNIVERSAL HEALTHCARE !!!!!! WE ARE ON THE CARECROSS SELFNET MEDICAL AID AND THEY SWITCHED OVER TO UNIVERSAL HEALTHCARE SINCE THIS I HAVE HAD SUCH A BAD EXPERIENCE. I NEVER GET REPLIES ON MY E-MAILS THEY DON'T ANSWER THEIR PHONES I AM ESPECIALLY REFERRING TO THE DENTISTRY DEPARTMENT !!!!!!!!!!!! I HAVE PHONED SEVERAL TIMES AND I ALWAYS HAVE TO HOLD FOR 20 - 30 MIN AND THEN NO ANSWER. I HAVE SENT NUMEROUS E-MAILS REGARDING DENTISTRY FOR MY ALMOST 6 YEAR OLD SON. I WANT TO FIND OUT HOW DO WE GO ABOUT THE DENTISTRY AND WHO OUR NETWORK DENTISTS ARE. I HAVE SEND THE E-MAILS TO ALL DEPARTMENTS THAT I HAD E-MAIL ADDRESSES FOR BUT THEY READ IT AND RECEIVE IT BUT NEVER EVER GET BACK TO ME THIS IS A 3 MONTH STRUGGLE ALREADY. I AM FED UP STRUGGLING !!!!!!!!!!!!!!! YOU ACCEPT PAYMENT AND WANT IT WHEN YOU DO BUT YOU NEVER HELP US !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SO WHY DO WE HAVE TO PAY BUT DON'T GET ANY SERVICE ???????????? THIS IS UNACCEPTABLE.