Very difficult to get any response

Went to hospital 5 th July ? Doctor only ruined up 8 th for my back . to late to get authorization so my son had to pay. lay there four days in pain. Then asked for X-ray and MRI not sure why MRI . Found my hip had problem gave me pills said I should come back in August ? So I had to battle for a month to get sorted ? Know they want 650 that medical would not pay . went to homeopath and had needle done next day much better , but said I would have to coutison injection as he could see by X-ray hip needed repare . also asked for print out of all payment made to doctors and hospitals a My figures don't agree . Also mentioned 3-5 years ago got authorization for dr DeGoede for marks on my body to be removed . Got authorization and proceeded. zaThen got letter from dr De Goede no ,payment. sent them proof of acceptance for works to be done . Never got answer then some lady phoned and said she would sort it out 3 months gone again . What must I do to get answers how difficult is it to give me print of payments Think there is something not right with whole account ? Something not right D j van zyl member no bad service