UNIVERSAL HEALTHCARE ADMINISTRATOR A NIGHTMARE!!!

My father is pensioner for Old Mutual Staff and Old Mutual handed over administration for medical aid to Universal Healthcare from 2019 July. There is a staff subsidy portion that is contributed by Old Mutual and the balance is deducted from principal member's bank account. My father recently received an email from the administrator to advise he is owing premiums from 2019 as not all premiums were deducted every month, how insensible is that? When we tried to contact Michael Ndala who sent the email he was not reachable, the line just cuts off. They are not even explaining why some months were not deducted instead they are informing dad to pay up. I am beyond angry the way Universal Healthcare is handling this situation, where do they expect a 76 year old man to get all these premiums from?

They also informed us that from July they will double deduct June and July premium from my fathers account which that we had no problem with , this month August they went and double debited the account again! CAN UNIVERSAL HEALTHCARE SORT OUT THEIR ADMINISTRATION!!!THE PERSON WHO IS DEALING WITH THIS ACCOUNT MICHAEL NDALA NEEDS TO SORT OUT HIS ADMINISTRATION AND BE REACHABLE IN HIS PHONE AND EXPLAIN HIMSELF/HERSELF, THEY MUST ALSO WRITE OFF ALL THE PREMIUMS THEY CLAIM WAS NOT DEDUCTED FROM 2019 AS THAT WAS NOT THE PRINCIPLE MEMBER'S FAULT, MY FAHTER DOES NOT HAVE THAT KIND OF CASH! LASTLY WE REQUIRE AN EXPLAINATION WHY MR SHANGASE MEMBERSHIP NUMBER *** WAS DOUBLE DEBITED AGAIN IN AUGUST 2021!!!