Universal Health Claim complaint

I've send through a claim for a Dr's visit which was on the 29th already. Payment back to me were supposed to be between 7-14 days needles to say it's been almost a month. Firstly the operator by the name of Dithaphelo couldn't find it and I've informed her another consultant told me it would have been paid this coming Friday the latest. Called in again spoken to the same consultant and she said it was paid on the 16th and not the full amount due to the scheme rate. That I can understand bit it was not paid and I did tell her that.. Both calls with the same operator was over 25min all together as she puts me on hold the whole time.. She could not assit me further and said she send an Email to someone to respond.. the after service or let me say the service in general is non-existing.. as a client you just another no. in the queue .. not impressed with the service and that's the reason I hate to call universal health with issues as they don't care about customer service and therefore don't take it serious at all.