Universal Health Administrators don't pay back their clients!

On the 5th of August I submitted a claim to Universal for a doctor's visit that I had paid for in cash. The submitted document clearly states that I, the patient, have paid for the consultation via EFT. I have made made numerous phoone callls to try and figure out why it has takes this long for my R550 to get paid back to me. The last call I made was this Wednesday, 28 August where I was told that the money would be paid to me on the day.

Today is Friday, 30 August and still nothing. When I called now, I was told that the claims department had paid the practice instead of me and that I would have to call them to ask for my money back! WHAT??? You make a mistake and its my responsibility to fix it, a month down the line?! I was also told that the statement I submitted, that states that my account was paid by me, should also have included a receipt. I was told this today, after calling twice a week for the past month! Surely if this was a requirement it should have been communicated to me LONG ago!

This is not the first time it has taken ages in order for monies to be paid to me and I am at my wits end with you.

Your service is appalling, slow and not customer based in the least! It has left nothing but a bad taste in my mouth!