They just not interested in their customers

Since they have been administrators there have been nothing but problems and an excess of unpaid Ned bills. 2 weeks ago I went to go get my sons Chronic Meds it stated it needs pre authorization. The man who help me gave me the fax number and I went to dis hem and they faced it immediately. I went back after 2 weeks yesterday and it still wasn't authorized so the lady at dis hem phones them and faxed it through again to a number they gave us. I phones them and spoke to Carl who had no interest what so ever in helping me he says he can't find the fax I still haven't heard from him and my son has no Meds. Top it all of it is chronic so they don't care what happens to a 13 yr old boy. Have received account on a huge amount of blood tests my husband has to have after his by pass. And when my son went to a Phyc they said I can claim no prob but when I did they rejected it after a long fight I got the money but it was cut short they said the day to day was empty don't know how my tax invoice says otherwise. I am on the full plan I pay 6k a month but I must still fight and pay my own stuff. I will be discussing this with HR your excuse for not having my son chronic Meds authorizes bad.