MS
Methula S
1 reviews | Active since Jul 2020
24 Dec 2020, 08:03
The worst administrators ever
The worst administrators ever...
I submitted a claim on the 1st of December and today is the 24th of December they haven’t paid me back and that’s after I have followed up with them multiple times.
I spoke to a guy called Andile who hanged up his phone and never bothered to call me back.
I am seriously annoyed and frustrated I just wished my employer could allow us to cancel and move our service providers.
This is really frustrating and annoying as I really needed to use this money before Christmas.
To advise any employer please don’t even consider appointing them they are the worst.
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Universal Healthcare Administrators's replyOfficial
24 Feb 2021, 15:26Dear Methula
Thank you for providing us with your feedback. Our sincere apologies for your experience. Kindly provide us with your medical scheme number in order for us to assist you.
Kind regards
The Universal Healthcare customer experience team
Thank you for providing us with your feedback. Our sincere apologies for your experience. Kindly provide us with your medical scheme number in order for us to assist you.
Kind regards
The Universal Healthcare customer experience team
Universal Healthcare Administrators's reply24 Feb 2021, 15:26
Official
Dear Methula
Thank you for providing us with your feedback. Our sincere apologies for your experience. Kindly provide us with your medical scheme number in order for us to assist you.
Kind regards
The Universal Healthcare customer experience team
Thank you for providing us with your feedback. Our sincere apologies for your experience. Kindly provide us with your medical scheme number in order for us to assist you.
Kind regards
The Universal Healthcare customer experience team