1 reviews | Active since May 2015
Terrible customer service, claims unpaid despite multiple requests.
Terrible customer service, claims unpaid despite multiple requests. I have two claims from August that are still unpaid, despite multiple emails. I simply get no response other than an auto generated response, it seems these administrators are incentivised NOT to pay under any circumstances.
Good day Nicola
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The Universal Healthcare customer experience team
Good day Nicola
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The Universal Healthcare customer experience team