Supervisor speaks to you like a dog

If you are looking for medical aid that actually cares for their members universal is not such a medical aid. My account was short paid once again and this time I thought I am not paying for this till I get explanations of what is actually being covered as it seems all my accounts are being rejected. Spoke to A lady who took over 39 min to even understand what I was asking when she eventually transferred me to Zain who she said was a sup. I don't know how that cane about zain lakes people s****s and no emphethy at all. He got on the phone rude as hell started shouting at my told me he was aware I was on the phone for more than an hour and just wants to conclude this so his not going to be repeating him self as I have already been given answers, after that he told me this phone call was a waste of time and was going to disconnect the call. Trust me this are not the people you want you life to be in.