VVDB
Vanessa Van Der Biggelaar
1 reviews | Active since Jan 2011
19 Apr 2022, 10:29
Shocking Service
Been on Universal since the beginning of Jan and submitted a claim for the first time at the start of April for my son's vaccinations which I paid for upfront. After submitting amended invoices requested by them last week I followed up with a phone call this morning. I have been told some of it will be paid this Friday coming (22nd of April) and the rest next Friday (29th of April) Since when does a medical aid pay bit by bit!? Shocking! And scary because what will future claims bring?
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Replies (5)0
Replies (5)
Universal Healthcare Administrators's replyOfficial
19 Apr 2022, 10:33Dear Vanessa
Thank you for bringing this to our attention, we sincerely apologise for any inconvenience caused. A consultant will be in touch to assist you.
Kind regards
The Universal Healthcare customer experience team
Thank you for bringing this to our attention, we sincerely apologise for any inconvenience caused. A consultant will be in touch to assist you.
Kind regards
The Universal Healthcare customer experience team
Universal Healthcare Administrators's reply19 Apr 2022, 10:33
Official
Dear Vanessa
Thank you for bringing this to our attention, we sincerely apologise for any inconvenience caused. A consultant will be in touch to assist you.
Kind regards
The Universal Healthcare customer experience team
Thank you for bringing this to our attention, we sincerely apologise for any inconvenience caused. A consultant will be in touch to assist you.
Kind regards
The Universal Healthcare customer experience team
VVDB
Vanessa Van Der Biggelaar's updateReviewer Update
19 Apr 2022, 15:08Thank you for responding. Please advise as to when I can expect a call.
VVDB
Vanessa Van Der Biggelaar's update19 Apr 2022, 15:08
Reviewer Update
Thank you for responding. Please advise as to when I can expect a call.
Universal Healthcare Administrators's replyOfficial
20 Apr 2022, 09:31Dear Vanessa
Please see the below notification from our consultant.
Please be advised that I have made contact with the member on the cell phone number provided below, apologised for the service they received and assisted with the claim inquiry.
Kindly let us know if you require any further assistance?
Kind regards
The Universal Healthcare customer experience team
Please see the below notification from our consultant.
Please be advised that I have made contact with the member on the cell phone number provided below, apologised for the service they received and assisted with the claim inquiry.
Kindly let us know if you require any further assistance?
Kind regards
The Universal Healthcare customer experience team
Universal Healthcare Administrators's reply20 Apr 2022, 09:31
Official
Dear Vanessa
Please see the below notification from our consultant.
Please be advised that I have made contact with the member on the cell phone number provided below, apologised for the service they received and assisted with the claim inquiry.
Kindly let us know if you require any further assistance?
Kind regards
The Universal Healthcare customer experience team
Please see the below notification from our consultant.
Please be advised that I have made contact with the member on the cell phone number provided below, apologised for the service they received and assisted with the claim inquiry.
Kindly let us know if you require any further assistance?
Kind regards
The Universal Healthcare customer experience team
VVDB
Vanessa Van Der Biggelaar's updateReviewer Update
26 Apr 2022, 10:51Donald assisted me and assured me that payments were in the pipeline. Please can someone call me urgently? I was told that R 500 would be paid last week the 22nd and to date no payment. And the balance of R 1 471.00 this week on the 28th. I’ve received a mini statement showing payment for the 25th for R 500 yet nothing is showing in my account? Also no statement received for the balance. Which bank account was used? This is becoming a huge battle! What utterly disappointing service
VVDB
Vanessa Van Der Biggelaar's update26 Apr 2022, 10:51
Reviewer Update
Donald assisted me and assured me that payments were in the pipeline. Please can someone call me urgently? I was told that R 500 would be paid last week the 22nd and to date no payment. And the balance of R 1 471.00 this week on the 28th. I’ve received a mini statement showing payment for the 25th for R 500 yet nothing is showing in my account? Also no statement received for the balance. Which bank account was used? This is becoming a huge battle! What utterly disappointing service
Universal Healthcare Administrators's replyOfficial
26 Apr 2022, 10:59Dear Vanessa
Thank you for the feedback. We have escalated your enquiry and a consultant will be in touch.
Kind regards
The Universal Healthcare customer experience team
Thank you for the feedback. We have escalated your enquiry and a consultant will be in touch.
Kind regards
The Universal Healthcare customer experience team
Universal Healthcare Administrators's reply26 Apr 2022, 10:59
Official
Dear Vanessa
Thank you for the feedback. We have escalated your enquiry and a consultant will be in touch.
Kind regards
The Universal Healthcare customer experience team
Thank you for the feedback. We have escalated your enquiry and a consultant will be in touch.
Kind regards
The Universal Healthcare customer experience team