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MK
Mohammed K

1 reviews | Active since Aug 2011

07 Nov 2019, 14:19

Poor Service

Logged a claim 22 Oct, with an authorization code, still not paid.

Have mailed and called multiple times, no proper feedback.

0
Replies (6)
Universal Healthcare Administrators
Universal Healthcare Administrators's reply07 Nov 2019, 14:22
Official
Good day Mohammed

Thank you for bringing this matter to our attention. We were most concerned to receive your message. Please provide us with your contact details and membership number on the Universal Healthcare Facebook page.

Kind regards
The Universal customer experience team 
Universal Healthcare Administrators
Universal Healthcare Administrators's reply12 Nov 2019, 10:02
Official
Dear Mohammed, we cannot see the information on our side, kindly send your details to our Facebook page or email *** 
MK
Mohammed K's update12 Nov 2019, 17:23
Reviewer Update
Link to your Facebook account?

Claim ***
Universal Healthcare Administrators
Universal Healthcare Administrators's reply12 Nov 2019, 18:41
Official
Dear Mohammed, kindly search Facebook for Universal South Africa. https://www.facebook.com/UniversalSouthAfrica/
MK
Mohammed K's update11 Dec 2019, 13:17
Reviewer Update
Multiple queries have been sent. Claim was approved, the last update I got was that my banking details were lost, so they couldnt make payment. In summary, I have not been paid.

Logging with Council for Medical Schemes today.
Universal Healthcare Administrators
Universal Healthcare Administrators's reply11 Dec 2019, 13:25
Official
Dear Mohammed,

Please send us your details via https://www.facebook.com/UniversalSouthAfrica/ to assist you as a matter of urgency. 

Kind regards
The Universal customer experience team