LR
Lettie R
1 reviews | Active since Jul 2022
18 Nov 2023, 20:50
Poor customer service ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜
My baby was admitted on Thursday in Femina hospital netcare.. The physiothe****** have to see her my medical aid want them to motivate why have have to see her wile she my baby she is sick we have to wait until Monday to get authorisetion.. The lady who was assisting me she was rude and she said she doesn't have answers for me. Please assist my baby need to see the physiothe****** so that we can know what wrong with her.. Physiothe****** practice number *** who have to see my baby
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Universal Healthcare Administrators's replyOfficial
20 Nov 2023, 08:38Dear Lettie, our sincerest apologies for your experience, we can understand how frustrating this must be for you. Kindly provide us with your contact details and membership number and a consultant will be in touch with you. Kind regards, the Universal Healthcare customer experience team
Universal Healthcare Administrators's reply20 Nov 2023, 08:38
Official
Dear Lettie, our sincerest apologies for your experience, we can understand how frustrating this must be for you. Kindly provide us with your contact details and membership number and a consultant will be in touch with you. Kind regards, the Universal Healthcare customer experience team