MK
Mohammed K
1 reviews | Active since Aug 2011
30 Jan 2019, 13:52
Poor Admin
I logged a query regarding a claim on 22 Jan 2019.
No response received.
CRMREF: **********
Helpful (0)
Replies (6)0
Replies (6)
Universal Healthcare Administrators's replyOfficial
30 Jan 2019, 13:57Good day Mohammed
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The Universal customer experience team
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The Universal customer experience team
Best regards,
Universal Healthcare Administrators's reply30 Jan 2019, 13:57
Official
Good day Mohammed
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The Universal customer experience team
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The Universal customer experience team
Best regards,
Universal Healthcare Administrators's replyOfficial
30 Jan 2019, 13:59Good afternoon Mohammed, Universal Healthcare has repeatedly tried to get in touch with you. Please provide us with a contact number in a private inbox message.
"Please be advised that I have tried to get a hold of the member to no avail. I have checked all the members claims relating to the operation he had in December 2018 and have emailed him his December 2018 statement in order for him to make a claim against his Gap cover."
Kind regards
The Universal customer experience team
"Please be advised that I have tried to get a hold of the member to no avail. I have checked all the members claims relating to the operation he had in December 2018 and have emailed him his December 2018 statement in order for him to make a claim against his Gap cover."
Kind regards
The Universal customer experience team
Best regards,
Universal Healthcare Administrators's reply30 Jan 2019, 13:59
Official
Good afternoon Mohammed, Universal Healthcare has repeatedly tried to get in touch with you. Please provide us with a contact number in a private inbox message.
"Please be advised that I have tried to get a hold of the member to no avail. I have checked all the members claims relating to the operation he had in December 2018 and have emailed him his December 2018 statement in order for him to make a claim against his Gap cover."
Kind regards
The Universal customer experience team
"Please be advised that I have tried to get a hold of the member to no avail. I have checked all the members claims relating to the operation he had in December 2018 and have emailed him his December 2018 statement in order for him to make a claim against his Gap cover."
Kind regards
The Universal customer experience team
Best regards,
MK
Mohammed K's updateReviewer Update
30 Jan 2019, 14:02Apologies, I added in the wrong ref number. Correct ref number below:
2019-2- ********** .
MK
Mohammed K's update30 Jan 2019, 14:02
Reviewer Update
Apologies, I added in the wrong ref number. Correct ref number below:
2019-2- ********** .
Universal Healthcare Administrators's replyOfficial
30 Jan 2019, 14:17Dear Mohammed,
The reference number will not reflect on the HelloPeter page, may we kindly request that you send it through via an inbox message.
Kind regards
The Universal Healthcare customer experience team
The reference number will not reflect on the HelloPeter page, may we kindly request that you send it through via an inbox message.
Kind regards
The Universal Healthcare customer experience team
Best regards,
Universal Healthcare Administrators's reply30 Jan 2019, 14:17
Official
Dear Mohammed,
The reference number will not reflect on the HelloPeter page, may we kindly request that you send it through via an inbox message.
Kind regards
The Universal Healthcare customer experience team
The reference number will not reflect on the HelloPeter page, may we kindly request that you send it through via an inbox message.
Kind regards
The Universal Healthcare customer experience team
Best regards,
MK
Mohammed K's updateReviewer Update
30 Jan 2019, 14:36***
I am querying the claim that was rejected due to reaching my dental limit. I am not aware of any limits relating to dental doctors within the network?
Claim number: ***
MK
Mohammed K's update30 Jan 2019, 14:36
Reviewer Update
***
I am querying the claim that was rejected due to reaching my dental limit. I am not aware of any limits relating to dental doctors within the network?
Claim number: ***
Universal Healthcare Administrators's replyOfficial
30 Jan 2019, 14:43Thank you for the additional information, Mohammed. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards The Universal customer experience team
Kind regards The Universal customer experience team
Best regards,
Universal Healthcare Administrators's reply30 Jan 2019, 14:43
Official
Thank you for the additional information, Mohammed. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards The Universal customer experience team
Kind regards The Universal customer experience team
Best regards,