MK
Mohammed K
1 reviews | Active since Aug 2011
20 Dec 2018, 15:42
Poor Admin
I recently went for an op, and all I need is a statement depiciting which claims have been logged, and which claims have been paid. I know there is a shortfall, and I would like to log my GAP cover claims. The op was on the 3 Dec.
I have called twice, and have been sent statements for September and October. Im not sure how the call centre thinks that will help.
Please can I get a simple statements with a status of my claims?
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Replies (2)MK
Mohammed K's updateReviewer Update
29 Dec 2018, 09:31There has been no response on this query.
MK
Mohammed K's update29 Dec 2018, 09:31
Reviewer Update
There has been no response on this query.
Universal Healthcare Administrators's replyOfficial
21 Jan 2019, 11:05Good day Mohammed
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The Universal customer experience team
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The Universal customer experience team
Universal Healthcare Administrators's reply21 Jan 2019, 11:05
Official
Good day Mohammed
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The Universal customer experience team
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The Universal customer experience team