EG
ELLIE G

1 reviews | Active since Feb 2023

12 Feb 2023, 10:42

Pathetice service

I dont normally post on facebook but maybe this will get me the assistance i deserve! Universal Universal Healthcare Foundation @ IS THE WORST MEDICAL AID COMPANY EVER!

The call center is the worst i dread having to call in on any given day. I called the call center this morning and being sent from pillar to the pathetic service i recieved at that circus is embarrasing. The consultants kept me on hold for almost two hours! Eventually i asked to speak to the manager who apparently isnt interested in members because he stays busy. Hellopeter.com NO LEADERSHIP NO SENSE OF RESPONSIBILTY THIS COMPANY IS A JOKE OF SCHEME DO NOT JOIN COMPCARE ....Joshua Jobert i expected more this call center is worse than government facilities.****ED OFF EX MEMEBER I WILL BE MOVING TO DISCOVERY!

SKAAM JULLE VIR DIE ***STE CALL CENTER DIENS OOIT IN MY LEWE! Ellie George .

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Replies (1)
Universal Healthcare Administrators
Universal Healthcare Administrators's reply13 Feb 2023, 08:11
Official
Dear Ellie 

We are so sorry to hear about your experience. Thank you for bringing it to our attention. A consultant will be in touch to address your concerns. 

Kind regards
The Universal customer experience team