Pathetic --- TIGER BRANDS MEDICAL AID

My Mom has TOP Notch medical plan with TIGER BRANDS Medical AID and they refusing to pay her medical bills after being involved in a motor vehicle accident on the 26 October 2023, they paid the ambulance but not the hospital, scans/x-rays or blood tests!!!!!! Their excuse is she does not have routine care remaining!!! The accident was not even my moms fault how can a ACCIDENT BE ROUTINE!!!! Then someone else say its because she did not phone for Authorization, NOW all I want to know if you in complete shock and pain how do you take your phone while strapped to a gurney with possible neck and back injuries to phone your medical aid!!!!!! This is UTTER Nonsense!!!

AND NO she has no one else to make the calls as I was also in the accident and being treated at the hospital.

My QUESTION IS WILL THIS BE CORRECTED!!!!!!