AK
Aadiela K
1 reviews | Active since Feb 2026
06 Feb 2026, 12:33
Pathetic service by Universal/Massmart medical scheme
Awaiting a refund from Universal/Massmart medical aid since December 2025. Despite countless emails and calls, no resolution to date. The complaints department was copied into my email, but no escalation. This is for my mom who has been a member of the medical scheme since 1997! Pathetic service
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Universal Healthcare Administrators's replyOfficial
06 Feb 2026, 15:15Dear Aadiela
We sincerely apologise for your experience. We understand how frustrating this must be for you. A consultant will be in touch with you soon.
Kind regards, the Universal Healthcare customer experience team
Universal Healthcare Administrators's reply06 Feb 2026, 15:15
Official
Dear Aadiela
We sincerely apologise for your experience. We understand how frustrating this must be for you. A consultant will be in touch with you soon.
Kind regards, the Universal Healthcare customer experience team
AK
Aadiela K's updateReviewer Update
06 Feb 2026, 15:29A consultant has been in touch with me since the start of my query which then turned into a complaint. No feedback, no updates. It's absolutely frustrating!
AK
Aadiela K's update06 Feb 2026, 15:29
Reviewer Update
A consultant has been in touch with me since the start of my query which then turned into a complaint. No feedback, no updates. It's absolutely frustrating!