Pathetic service

I am having pathetic service from this health plan I have tried so many times to speak to a Consultant try and sort out my claim and quote been sent from pillar to post have been emailing am being ignored. I went to see a maxofacial 25 jan paid cash and claimed back from the medical aid it was processed she advised me that it has been processed will take 5 to 7 working days I said ok and waited called in on Monday 03.02.2020 to see how far is the claim she told me money will reflect Thursday or Friday definitely. I called Friday today 07.02.2020 consultant called Kyle tells me oh his very sorry but only next week Friday it will be sent into my account theres a backlog why am I being sent from one place to the other than **** to and why is it my problem no one does there job. Than the receptionist at the doctors office sent through a quote for my wisdoms removal till today she doesnt have a response nor do they pick it up so I send ANOTHER email with the quote on Monday 03.02.2020 i called the next day to ask if it was received advised yes but they CANT do nothing till it is processed I left it after I spoke to Kyle I asked him to transfer me to the dental department spoke to a man he asks for the reference gave it than I told him it is over 48 hours wheres the response he asked when am I going to do the procedure I said first week march it had to be postponed as you guys taking forever to do anything I got sick due to the wisdoms being impacted can you see what all this is causing I cannot wait any longer I am.in pain due to wisdoms and sick and this guy tells me to wait he is going to query I waiting 19 minutes till the phone goes dead not only is my own airtime going but my time and theres no damn correspondence or professionalism here. Here are both reference numbers I want this sorted asap I am not interested in any excuses or backlogs Sort ur staff out I asked Kyle for a confirmation email still nothing Check your call recordings ****** looking for ways to justify this terrible service just fix it *** ***