PATHETIC SERVICE

Since the 28 April, after being sent back and forth and finally getting the correct email address, I still await my claim refund. This has very frustrating as the consultants give numerous generic replys which I have to call to get. Mullah labs has been trying to assist me but Universal health isn't coming to the front to assist. Im in the middle of a conflict which isnt my problem and I have to do the back and forth admin to both the labs and Universal how much of my airtime and time i have put into this is exceptionally overwhelming. I have so many claim numbers due to this back and forth. I will not be continuing with this medical aid!!!!!!! You people are pathetic not even trying to assist me and mind you the claim is since March. number is CRMREF: ***/Universal CRMREF: ***