Passing the Buck

On the 12/08/2014 i had been to Lake Smith and Partners for a scan. Upon Arrival i had provided them with the massmart universal health referral form from my GP. a claim was submitted and rejected. according to the medical aid initially this was because i had not produced the correct referral form. I had spoken to Karbo from Universal and informed him i had submitted what the medical aid required. Investigating further it was discovered that the incorrect code was used. this was supposed to be done in November and Karbo to return my call. Yesterday the 24/02/2015 Karbo call to inform me my claim has been rejected and there is a 4 month probation period to claim. i had spoke to Crystal as well and she was supposed to get back to me. in all of this i have been handed a letter stating legal action to be taken against me for my unpaid account. it is my name that is being dragged through the dirty. still awaiting Zain Roskin, team leader to contact me. Don't care attitude taken on by Universal.