Old Mutual Call Centre / Customer Support does not answer nor help

I have tried for last our months to get in touch with someone from Old Mutual to provide me with an electronic copy of a policy I took out with Medscheme Life (prior to the takeover). However, Medscheme cannot help and Old Mutual sends me back to Medscheme. I have contacted the customer service centre without any success - no one answers. I then emailed *** on the 23.03.2020 and still, have not received any reply.

I would like someone to call me to resolve this