1 reviews | Active since Aug 2011
Non Existent Service
A request was logged on 18 Sep for pre-authorization for a surgery. All quotes were provided, with codes, and motivation letters. After being moved from person to person, The have received an authorization letter that still ignores some of the codes requested.
Poor service. Honestly tired of the admin.
Good day (personalise)
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day. May we kindly request your membership number and contact details in an inbox message, in order for us to assist you soonest.
Kind regards
The Universal Healthcare customer experience team
Good day (personalise)
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day. May we kindly request your membership number and contact details in an inbox message, in order for us to assist you soonest.
Kind regards
The Universal Healthcare customer experience team
Thank you for the positive feedback, Mohammed. We are extremely happy to know that your matter has been resolved swiftly and sufficiently. Kind regards, The Universal Healthcare customer experience team.
Thank you for the positive feedback, Mohammed. We are extremely happy to know that your matter has been resolved swiftly and sufficiently. Kind regards, The Universal Healthcare customer experience team.