Massmart Health Plan

I left my employer in March and by extension, my Medical Aid. I have a few thousands in the medical savings that I need to cash out. I was told that this is only likely to be paid to me in July as it takes a few months for Universal confirm and to finalize all outstanding payments on my account. I had NO outstanding payments. I receive a statement every single month from Universal of all activity on my account which confirms that nothing is outstanding. With this in mind, surely a timeline of 4-5 months is ridiculous!!! Also, I had to call you to find this out. Not a single bit of correspondence has been received from your side!!!