SS
Seshnee S
1 reviews | Active since Oct 2012
08 Jun 2022, 13:27
Keitumetse Taaibosch (excellent service), Universal need to improve client communication.
Brilliant service from Keitumetse. I had a query outstanding from January which she managed to finally resolve (albeit I had to go into the offices to address with someone personally) I was given the INCORRECT information up front which resulted in all these backward and forward frustrations. Universal need to give proper training to their consultants to advise their clients accordingly.
Helpful (0)
Replies (1)0
Replies (1)
Universal Healthcare Administrators's replyOfficial
08 Jun 2022, 13:34 Dear Seshnee
Thank you so much for taking the time to provide us with your feedback. We have escalated your experience to the team and wish to thank you for the service that you received from Keitumetse Taaibosch. A consultant will be in touch to discuss and hear more about your experience.
Kind regards
The Universal Healthcare customer experience team
Thank you so much for taking the time to provide us with your feedback. We have escalated your experience to the team and wish to thank you for the service that you received from Keitumetse Taaibosch. A consultant will be in touch to discuss and hear more about your experience.
Kind regards
The Universal Healthcare customer experience team
Universal Healthcare Administrators's reply08 Jun 2022, 13:34
Official
Dear Seshnee
Thank you so much for taking the time to provide us with your feedback. We have escalated your experience to the team and wish to thank you for the service that you received from Keitumetse Taaibosch. A consultant will be in touch to discuss and hear more about your experience.
Kind regards
The Universal Healthcare customer experience team
Thank you so much for taking the time to provide us with your feedback. We have escalated your experience to the team and wish to thank you for the service that you received from Keitumetse Taaibosch. A consultant will be in touch to discuss and hear more about your experience.
Kind regards
The Universal Healthcare customer experience team