Hosmed medical aid using Universal Health as administrators POOR CLIENT SERVICE

Item: Universal Healthcare Administrators
Rating: 1
Author: Christe-Mirie Dedericks

I am so frustrated with Universal Healthcare being the administrators of the Hosmed Essential option? As a I am trying to get authorization for specialist consultation ? We are in the rural area and our lower option members have to take time off from work to travel to specialist, yet we struggle 1 week and still no authorization for an EMERGENCY consultation. We get feedback like "only the team leader knows how'' or " we are not fami**** with the medical aid, yet" Hosmed I was on your side till this happened. THE WORST EVER!!!!

Helpful (0)

Replies (3)

Universal Healthcare Administrators's replyOfficial

04 May 2021, 15:18

Good day Christe-Mirie

Thank you for bringing this to our attention. A consultant will be in touch.

Kind regards
The Universal Healthcare customer experience team

Universal Healthcare Administrators's reply04 May 2021, 15:18

Official

Good day Christe-Mirie

Thank you for bringing this to our attention. A consultant will be in touch.

Kind regards
The Universal Healthcare customer experience team

Christe-Mirie Dedericks's updateReviewer Update

05 May 2021, 10:54

Thank you Cassandra for assisting us promptly, we have resolved the issue..
Thank you Poppie and Donald for your friendly service

Christe-Mirie Dedericks's update05 May 2021, 10:54

Reviewer Update

Thank you Cassandra for assisting us promptly, we have resolved the issue..
Thank you Poppie and Donald for your friendly service

Universal Healthcare Administrators's replyOfficial

05 May 2021, 11:00

Dear Christe-Mirie

Thank you for the lovely feedback. We will convey your satisfaction to the staff members involved for their service and prompt assistance.

Kind regards
The Universal Healthcare customer experience team

Universal Healthcare Administrators's reply05 May 2021, 11:00

Official