ZM
Zakithi M
1 reviews | Active since Sept 2011
26 Mar 2022, 12:54
Horrible Administrator
Something is wrong with the admin of this admin department and the people at contributions are unreliable and lie on the phone. My account was handed over even though it has been paid, and on the phone the administrator (Phumzile) **** to me and said it was handed over before the letter was sent to me (???) and she promised to rectify the error but this didn't happen. Beware when dealing with them and keep all records.
Helpful (0)
Replies (3)0
Replies (3)
Universal Healthcare Administrators's replyOfficial
07 Apr 2022, 14:42Dear Zakithi
Thank you for bringing this matter to our attention. A consultant will be in touch to assist you.
Kind regards
The Universal Healthcare customer experience team
Thank you for bringing this matter to our attention. A consultant will be in touch to assist you.
Kind regards
The Universal Healthcare customer experience team
Universal Healthcare Administrators's reply07 Apr 2022, 14:42
Official
Dear Zakithi
Thank you for bringing this matter to our attention. A consultant will be in touch to assist you.
Kind regards
The Universal Healthcare customer experience team
Thank you for bringing this matter to our attention. A consultant will be in touch to assist you.
Kind regards
The Universal Healthcare customer experience team
ZM
Zakithi M's updateReviewer Update
09 May 2022, 18:01Still waiting for the call from the consultant
ZM
Zakithi M's update09 May 2022, 18:01
Reviewer Update
Still waiting for the call from the consultant
Universal Healthcare Administrators's replyOfficial
10 May 2022, 07:51Dear Zakithi
Please see below feedback from our consultant. We will follow up for you.
Please be advised that I have made contact with the member on the cell phone number provide below and have advised the member that I will escalate the matter to the contributions department for feedback. I have emailed the contributions department, once they provided me with feedback, I will advise the member accordingly.
Kind regards
The Universal Healthcare customer experience team
Please see below feedback from our consultant. We will follow up for you.
Please be advised that I have made contact with the member on the cell phone number provide below and have advised the member that I will escalate the matter to the contributions department for feedback. I have emailed the contributions department, once they provided me with feedback, I will advise the member accordingly.
Kind regards
The Universal Healthcare customer experience team
Universal Healthcare Administrators's reply10 May 2022, 07:51
Official
Dear Zakithi
Please see below feedback from our consultant. We will follow up for you.
Please be advised that I have made contact with the member on the cell phone number provide below and have advised the member that I will escalate the matter to the contributions department for feedback. I have emailed the contributions department, once they provided me with feedback, I will advise the member accordingly.
Kind regards
The Universal Healthcare customer experience team
Please see below feedback from our consultant. We will follow up for you.
Please be advised that I have made contact with the member on the cell phone number provide below and have advised the member that I will escalate the matter to the contributions department for feedback. I have emailed the contributions department, once they provided me with feedback, I will advise the member accordingly.
Kind regards
The Universal Healthcare customer experience team